Internal audits - ISO 9001
This training explains the background and purpose of the requirements in the quality management system as per ISO 9001. You get to plan and implement an audit in a process-oriented company through realistic case studies.
You learn to audit management systems using counterflow techniques and to find improvements in working methods, hand-over points, roles and goals based on a focus on external and internal customers.
The course was well planned. A lot in a short time, just how I like training to be. The trainers were knowledgeable and the material thorough. Following this training, we are better prepared and can now carry out our internal audits more objectively.
Per Carlsson, Svensk Kärnbränslehantering
Who is it for?
This training is aimed at anyone who will perform internal quality audits and others who need a deeper knowledge of how internal auditing should be conducted in order to find opportunities for improved efficiency, e.g. quality managers, purchasing managers and company managers.
What prior knowledge is required?
You should have knowledge of quality management systems and ISO 9001. If not, we recommend that you first take either “Operational management systems in practice – ISO 9001” or “ISO 9001 Basic Course”. Following each training day, 1 hour of revision and extension study is required.
Purpose and goal
The goal of the training is to provide you with both the approach to internal auditing as a tool for improving the efficiency of your company’s processes and to impart extensive knowledge in internal audit methodology, such as planning/preparation, implementation, reporting and audit follow-up. This allows you to act based on the perspective of improvement, rather than as a fault finder.
You should expect some self-study following training day one and two. How much depends largely on your prior knowledge.
Before the training, you will be sent some homework so that you can
study the ISO 9001 standard to facilitate learning.
We are participating in work to develop the new version of ISO 9001 and have extensive expertise in the field.
We are approved by PMI as a Registrated Education Provider (R.E.P) and thus fulfil the high standards set for training materials and trainers. The course entitles participants to the following PDU-points: 26 for Project Management Professional (PMP)®/Program Management Professional (PgMP)®.
PMP and PgMP and The PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc.
Facts about Internal audits - ISO 9001
Day 1 09:00 - 19:00
- Introduction and overview of the programme
- Why are internal audits and continuous improvements important?
- Important basic concepts of ISO 9001
- Introduction to the management of business processes
- Case study 1: Becoming familiar with ISO 9001
Day 2 09:00 - 19:00
- Review of case study 1
- Planning and preparation prior to an internal audit
- Case study 2: Preparing checklists
- Review of case study 2
- Implementing an internal audit
- Reporting; distribution of reports; follow-up on internal audits
- Case study 3: Observation reports
Day 3 08:00 - 17:00
- Review of case study 3
- Requirement profile for internal auditors and situational behaviour
- Case study 4: Audit
- Review of case study 4
- Revision of content
- Conclusion – questions – discussion