CANEA Insight

With CANEA Insight, you can engage in a question-and-answer dialogue with your management system and receive concise summaries of exactly what you are looking for. This makes the information in CANEA ONE more accessible and easier to use.

AI-enhanced information retrieval

CANEA Insight analyzes the organization's collective know-how – such as policies, process descriptions, instructions, and manuals – and summarizes the relevant information in a concise answer instead of listing documents.

All answers include source references to relevant documents.
The answers can be refined with follow-up questions.
The organization decides which documents should be made accessible to CANEA Insight.
All information is processed within the solution's technical environment, which prevents the risk of it being leaked to unauthorized parties.
CANEA Insight is an optional add-on module for CANEA ONE.

Benefits

More satisfied and productive employees

Less time spent searching for critical information in folders and documents means more time available for productive work.

Quality managers can focus more on improvement work

When less time is spent on routine tasks, more time can be devoted to development.

Accessible and accurate information

Relevant and correct information is easily accessible to those who need it, when they need it.

CANEA Insight transforms the way employees search for and use information. And the answers are based on the organization's way of working and best practices.

Search queries generate relevant summaries, not lists of documents.
More accurate answers with references to the documents on which they are based.
The organization's collective knowledge becomes accessible in day-to-day operations, not just during audits.
A more intuitive way to access information – ask questions instead of navigating through folders and documents.
It can also be used in external contexts, such as to answer questions from customers or business partners via a separate interface.

Complex questions are summarized across multiple documents – with traceable source references.

Use CANEA Insight wherever you need it

CANEA Insight can be made available in several ways depending on how the organization works.

Directly in CANEA ONE

Integrated into the platform you are already working in.

On a mobile device

A responsive interface that works just as well in the field as it does at a desk.

External web window

Can be made available via an external web interface, such as on your intranet, or for customers and business partners.

Built as a separate add-on module – for security reasons

CANEA Insight is intentionally designed as a stand-alone add-on module that does not affect the core product, CANEA ONE. Data is retrieved via the CANEA Open API, based on defined views, and stored in a separate database. This means that only selected and verified information is used, and that data flows and access can be controlled according to your requirements.

Questions and answers

About the product

What is CANEA Insight?

An AI-based add-on feature for CANEA ONE that makes it possible to ask questions to the organization’s documentation and receive summarized answers with source references.

How does CANEA Insight differ from regular document search?

Traditional document search provides a list of results. CANEA Insight analyzes and summarizes the information in a single answer, and shows which documents the answer is based on.

Can you control which documents are included?

Yes. The organization decides which documents, or information areas, should be used as a reference source.

Can you ask follow-up questions?

Yes. CANEA Insight is dialogue-based – you can explore a topic further by asking follow-up questions.

Can CANEA Insight be accessed outside of CANEA ONE?

Yes. CANEA Insight can be used directly in CANEA ONE, on your mobile device, or through an external web window, which can be published on your intranet, or made available to customers and partners who do not have access to CANEA ONE.

What is RAG?

RAG (Retrieval-Augmented Generation) means that the AI first retrieves relevant information from the documentation and then formulates an answer, instead of generating answers from general training data.

Is CANEA Insight optional?

Yes. CANEA Insight is an add-on module that can be activated or deactivated without affecting other functions in CANEA ONE.

Is there an admin interface?

Yes. Administrators can monitor usage and statistics, see which questions are being asked, access quality metrics such as average ratings and feedback, and manage configuration and settings.

Technology and security

Does the AI make up answers?

No. the answers are based on the organization’s documentation. If relevant information is missing, the system abstains from answering. And all answers include source references for verification.

Can you configure which data CANEA Insight can access?

Yes. The organization can restrict and configure which information areas CANEA Insight should have access to – for example, by department, document type, or process. Data is retrieved via the CANEA Open API and presented in defined views.

How do permissions work in CANEA Insight?

Access is managed via login to each CANEA Insight site. The content is available to everyone who has permission. If different target groups need access to different content, multiple instances can be set up, where each instance is based on its own configured selection of documents.

Does CANEA Insight use external AI providers?

Yes. CANEA Insight uses an external language model, typically Azure OpenAI, to interpret questions and formulate summarized answers based on selected content. Region, data storage, and terms are governed by the customer's agreement with the chosen AI provider. Your documents, questions, and answers are NOT used to train the AI model.

Where is the organization's data stored?

Data is stored in a separate database within the technical environment where the solution is installed. CANEA Insight is built as a stand-alone add-on module that does not affect the core product CANEA ONE.

Which deployment models does CANEA Insight support?

CANEA Insight is currently compatible with on-premise and hosting (traditional hosting). The SaaS model is not supported at this time.

PLATFORM

CANEA ONE – the platform for business management

CANEA Insight is an add-on module for CANEA ONE. Read more about the platform and its modules.

MODULE

CANEA Document – document management

The document module handles version control, approvals, and read receipts.

MODULE

CANEA Open API

Simplifies communication between the CANEA ONE management system and other systems that are important to the business.

Simpler searches, smarter summaries

AI-enhanced information retrieval

Benefits

Consequences for operations

Use CANEA Insight wherever you need it

Built as a separate add-on module – for security reasons

Questions and answers

Want to see how it works?

Related

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