The challenge for Mölndal Municipality was to consolidate information within the departments, improve process management, and reduce the administrative burden on managers. By implementing CANEA ONE within its healthcare and social services operations, Mölndal Municipality has established a living, process-oriented management system that engages employees and reduces unnecessary administration.
The Challenge
Information within the departments was scattered across multiple platforms. It was difficult both to get an overview of all processes and to know which information was up to date. At the same time, unit managers faced a heavy administrative workload with publishing and approving documents due to complicated systems. The goal was to find a way to give employees—those closest to the clients—the responsibility for improvement work while simultaneously reducing administrative tasks.
The Solution
The Social Services Department in Mölndal Municipality has been able to develop its process management using CANEA ONE. Mapping processes has become easier and clarified which areas needed improvement. During implementation, unnecessary documents were removed, and processes were streamlined. The solution consists of the CANEA ONE modules: Document, Process, and Workflow.
Thanks to trust-based leadership combined with CANEA ONE, unit managers have been able to delegate greater responsibility to their employees. This responsibility is now assigned to the employee closest to the client—the person who knows which processes and documents are needed and how the management system should be structured. Using CANEA ONE’s functionality for assigning different responsibility roles within the system, managers have delegated administrative tasks while maintaining final control, as all processes require mandatory approval from a manager.
Impact and Benefits
With CANEA ONE, Mölndal Municipality has been able to streamline and develop its processes more efficiently and securely. So far, the Social Services Department has reviewed 95% of its processes and documents to ensure they are accurate and necessary, allowing improvements to be made more easily. Creating an updated and improved management system would have been significantly more difficult without CANEA ONE. By providing a clear overview of all processes, the system has also helped employees gain a better understanding of workflows.
Trust-based leadership has engaged employees in building the management system by giving them increased responsibility for processes and documentation. The result is more satisfied and confident employees, which in turn has led to higher quality and an improved work environment.
"As our needs grow, we are grateful that the system acts as an assistant and makes it easy to stay organized."
— Elin Lund Gillberg, Development Manager, Social and Labor Market Administration, Mölndal Municipality
The Future
The departments within Mölndal Municipality continue to develop and improve their processes. With CANEA ONE, feedback and improvement suggestions can be easily collected, and the system ensures control over changes while keeping all governing documents and processes organized.
