Take control of processes
Streamlines work
Automates the procedure of processes and ensures that handover is done properly and with the right information
Make the right decision
Unbeatable overview of processes in real time, with transparent reports and charts.
Improve processes
Process support that is constantly being adapted to changing needs and requirements creates the optimal conditions for you
Interested to know more?
Gather all the process – and run
CANEA Workflow automates, quality-assures and speeds up the organisation’s administrative case processes. With the powerful design tool, you can easily define and deploy processes according to your preferences. As all types of case processes are handled, you get all case management in one single system.
With analyses, statistics and reports, you get an unbeatable overview of case processes, real time status and responsibilities. Cases no longer fall between the cracks and you can always make the right decision.
Simple to configure
CANEA Workflow can easily be customised as your processes change over time. You can change all configurations, form layouts and rules for processes yourself, without needing help from IT or the supplier. And you can just as easily deploy new processes when necessary.
We use CANEA Workflow
Husqvarna aims for worldclass with CANEA Workflow
Husqvarna chose CANEA Workflow for case management after a comprehensive evaluation, they required a solution that could improve their collaboration with their large amount of suppliers.
Göteborg Roro continues to find new uses for CANEA ONE
When Göteborg Roro changed owners in 2012 the terminal needed a new, more flexible case management system. After evaluating several options, their choice was CANEA Workflow.
Absolute quality with CANEA Workflow
The Absolut Company uses CANEA Workflow in its factories in Åhus and Nöbbelöv. The system helps the business to achieve more effective management of requests, shorter lead times and a better overview of deviations in materials.
Functions
Report easily
Catch and start case processes by making it easy for everyone to create cases using electronic forms. Facilitate reporting, for example through the intranet or the public website. Cases can also be reported via mobile app.
Involve everybody
Integrate your suppliers, customers and partners in your business processes. CANEA Workflow makes it possible to interact with everyone in the work flow in a more automated fashion instead of, for example, sending e-mails back and forth, which then must be handled manually.
Cooperation and sharing information
The system enables cooperation via the social stream in which stakeholders can carry on a dialogue regarding the case directly in the system. From the stream, you can also communicate with external parties, such as customers or suppliers via the smart e-mail solution. All dialogue around a case in the stream is stored together with the case.
Get an overview of the processes
Using the dynamic and graphic views, it is easy to get an overview of the process in real time and all cases. Views can be created, for example, for prioritised, my ongoing, alerted and closed cases, entirely according to your wishes. Set groups, sorting, filtering and categories. Overviews can be public or private for the user.
Generate statistics
Using the interactive and visual analysis engine, you can follow up on activities and processes in real time in a very efficient manner. Generate statistics and follow up on the process lead times, costs, and other KPIs directly in the system. The analysis tool allows you to create diagrams flexibly and generate reports as you require.
Cases in mobile devices
Make it even easier for all employees to work with cases and follow status. Through the mobile app, you can easily report new cases (including images from the mobile cameras), get an overview of cases in progress and discuss cases. The mobile app is available for both Android and iOS (iPhone).
Traceability and history
All actions are traceable in the system and important events in the cases are logged with the date and time stamp, together with who carried them out. This allows you to keep a good check on what has happened historically. Each case has a log with history where it is simple to follow all changes made in chronological order, right down to field level.
Choose your own settings
The system can be configured directly in your web browser with the help of the easy-to-navigate design. Form layout, settings, flows, business logic and rules are set up to suit your wishes and the design of the current process. This requires no IT skills and can be managed directly by the business.
Link documents
Documents and other files that are part of the respective cases can be linked to the cases in the system. Documents are attached using simple drag-and-drop. The files can be managed with support for versioning, rights management and online viewing.
If something is delayed
CANEA Workflow alerts you if a case has been waiting for too long or if the action date has passed. Set limits for lead times for the different steps in the case flow and get reminders via e-mail or an alarm via SMS (additional service).
It’s good that the system is so configurable. We can adapt it easily ourselves to match our processes, its phases, forms and rules, but also follow-up functions, such as views and e-mail notifications. As we launch new processes, we can understand to what extent we can use it for new applications.
Kajsa Asker, HSEQ Manager, Göteborg Roro
Uses
Workflow Management
Workflow management - eliminate time wastage! Find your company's hidden potential for improvement through streamlining and automating administrative processes and case flows.
Deviation Management
Deviation management - opportunities for improvement! The basis for successful management of deviations is built on simple reporting, an effective flow and clear follow-up.
Complaint Management
Complaint management - nurture and retain customers! Properly functioning management of complaints is critical for good customer relationships and reduced costs.